Terms and Conditions

1. Products

1.1 All products are clearly described by The Refill Machine are not liable for a customer wrongly using a product.

1.2 The Refill Machine are contactable and can supply customers with any information they need before they decide to purchase a product.

2. Cancellations

2.1 Whilst we will always consider requests for refunds, please note that these are discretionary given the nature of the service provided.

2.2 Delivery cancellations or rescheduling within 2 hours of the expected delivery time will not be refunded. The delivery charge is non refundable, but the purchased order still stands and can be rearranged for a new delivery date/time. A new delivery fee must be paid.

3. Prices

3.1 Prices are finalised on the checkout page.

3.2 Prices are subject to change at our discretion.

3.3 Once an order is placed the price is final for that order.

4. Payment

4.1 Full payment is required upon checkout. Payment may be made by debit or credit card only.

4.2 Until full payment has been paid The Refill Machine cannot guarantee the availability of the products.

4.3 Once the order has been made, the customer is in agreement and acceptance of purchasing the product as described on The Refill Machine’s website.

5. Delivery

5.1 We allocate delivery days. Your delivery will be done between 8am and 8pm on that day.

5.2 If the customer provides the wrong information when ordering, The Refill Machine are not liable for the delivery of products to a new location without a new delivery payment fee and will not be liable for the products’ condition.

6. Risk

6.1 The customer accepts all risks when buying the products.

6.2 The Refill Machine are not liable for how the customer uses the products.

6.3 The Refill Machine are not liable for the outcome of the use of any products used by the customer.

7. Inspection of Products

7.1 All products are inspected by The Refill Machine before delivery to customers.

7.2 Customers must inspect the products upon receiving them. 

7.3 Once the customer has accepted the order they are agreeing that they are happy with the products.

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